Customs work needs better software, not another spreadsheet.
Palmyra helps importers, exporters, customs brokers, and trade teams turn scattered product and customs information into clear, review-ready workflows.
Built for the people carrying customs risk
Customs teams are expected to make defensible decisions from product specifications, supplier documents, origin evidence, values, Incoterms, broker instructions, tariff measures, and old email threads. Too often, that work is still spread across spreadsheets, folders, and inboxes.
Palmyra is being built to give that work a cleaner operating layer. The goal is practical: classify products, store evidence, coordinate with brokers, understand duty and restriction exposure, and keep the record ready for audit or internal review.
Finding the classification evidence hidden across Europe.
An importer in an EU member state was facing repeated customs delays because the declared HS code was being challenged in favor of a higher-duty code.
The problem
Each dispute slowed clearance, increased cost, and created supply chain uncertainty.
How Palmyra helped
Palmyra's BTI semantic search surfaced relevant Binding Tariff Information decisions from other member states and languages, including decisions that keyword search would likely miss.
The rationale
The tool helped assemble classification reasoning with Section Notes, Chapter Notes, General Rules of Interpretation, comparable BTIs, and product facts.
The result
The importer had stronger support for the proposed code. Customs began accepting the importer's classification positions and the recurring delays eventually stopped.
Need clarity on customs classification, compliance records, or tariff impacts?
Tell us what your team needs to manage, review, or explain. A short note is enough to start the right conversation.